Why Us

There are many reasons to choose FOCUS ON CUSTOMER SUCCESS for your digital media training needs. We have extensive experience in a variety of media including print, radio, TV and digital. Our programs are tailored to each customer’s needs and include real world applications designed to measure students’ results from their training. Margie Albert, President of FOCUS ON CUSTOMER SUCCESS, authored the training and has developed other media and sales educational programs for nearly 15 years. We’ve worked with customers in many different industries including retail, media, automotive, and consumer package goods with both B2C and B2B communications efforts. Read what our students have to say and then contact us to get started.

“I was one of the ‘technovoids’ who attended your Web 101 presentation. This is the kind of training my entire agency needs. Thank you so much for sharing your knowledge with us.”

Shellie McMenamy,
Media Director
Runyon Saltzman & Einhorn — Sacramento, California

“Margie demonstrates the ability to communicate to a diverse employee group. She is energetic, enthusiastic and knowledgeable. Margie was very engaging with our breakout teams which enhanced the individual learning experience. Every organization can benefit from Margie’s approach to learning.”

Mac Stroud
Chief Operating Officer
CJRW Advertising

“You are a delightful presenter, engaging the audience in fun ways, exciting the participants about new and additional ways for community outreach and to market their mission.”

Marge Ebeling
Founder/President
WellCare Foundation

“THANK YOU for a wonderful presentation, I really enjoyed myself and learned a lot about the web and even more about a creative, dynamic speaker!!”

Kendra D. Jarrett
Account Executive
WCSH-TV – Portland, ME

“I told my good friend and largest client that you had me the most excited that I’ve been since I worked with Jim Doyle 15 years ago!”

Barb Brown Dalton
Account Executive
WLBZ-TV – Bangor, Maine