Have you taken the time to “categorize” your customers?  There are only 5: Suspects – they know you exist and/or you know they... 

Read a blog recently about building rapport by Jeffrey Gitomer. In it he insists rapport is not chit chat and I couldn’t agree more.... 

If you are a Sales Person and not using Twitter you’re missing some great opportunities. Here are just a few ways to use this great... 

Have you ever met someone new and they really appeared to want to get to know you? They ask great and appropriate questions with energy...