Read a blog recently about building rapport by Jeffrey Gitomer. In it he insists rapport is not chit chat and I couldn’t agree more.... 

I’ve been working with a couple of clients on employee assessment and sales department structure lately. It is fascinating to me... 

Have you ever asked yourself, “What do I expect as a customer?” I think we expect friendly interactions, our problems solved, accuracy... 

There are countless white papers, books, articles, ezines, and blogs out there telling you how to sell. There are trainers, educators,... 

Yesterday my husband and I went shopping for a new BBQ. We are not big researchers, we pretty much know what features we want and we... 

Did you know? 1. Wilma Flintstone’s maiden name was Wilma Slaghoopal and Betty Rubble’s maiden name was Betty Jean McBricker 2. Dueling... 

Have you ever met someone new and they really appeared to want to get to know you? They ask great and appropriate questions with energy...